Feedback in the form of BETA bug reporting and feature requesting should be EASY on all BETA sites. Everything is BETA and a work in progress when it is first released. One thing I continually notice as I register and try site after site is the lack of continuity in methods to give feedback.
It should be easy to fill out a bug report or feature request. Lately I have found it simply difficult to find any help or documentation. Ok granted if it is in private beta sometimes the web app is just beyond proof of concept. However if the application wishes to ever move beyond its current state feedback from its user base is a must.
For example, on FriendFeed the other day I found a problem with the del.icio.us feed updating correctly. I looked around on the FriendFeed site and could NOT easily find a place for feedback. (There is a link in an older post on the FriendFeed blog.) I opened a second tab and googled “FriendFeed Feedback” and quickly found the Discussion group.
The point is that was too hard. Way to hard. If I have to search for the place to give feedback I probably will not give any. Unless I just love the app I will not go that far. In this case I blog posted “Are Del.icio.us feeds broken on FriendFeed?” and Louis Gray quickly responded to my post and eventually found the answer.
But I am not picking on FriendFeed. It seems that in the haste to bring out a web app that is the next big thing startups forget the basics. Contact information and Feedback should be no brainers and mandatory.
Toluu another favorite new app of mine is just the same. No clear feedback point.
The point is any new web app public beta, private beta, or even alpha should make feedback quick and easy. I suggest a link at the bottom of each page. At the very least a prominently placed permanent link on the App’s blog to the feedback system.
This may seem like a small detail but should be demanded by users.
Well this user demands it.
Who does this well? Who doesn’t?